Refund Policy

Last updated: May 28, 2026

1. Summary

• Seller of record. AnyAccent subscriptions are sold by Paddle.com Market Ltd ("Paddle") as Merchant of Record. Paddle takes payment, issues the invoice, and processes any refund.
• 7-day free trial. Every new subscription begins with a 7-day free trial. Cancellation before the trial ends results in no charge.
• Refunds are governed by the Paddle Refund Policy. Paddle's Refund Policy sets out the applicable refund window, the statutory rights that apply in each jurisdiction, and the criteria Paddle uses when reviewing a request. AnyAccent does not add separate timeframes or impose stricter terms.
• Statutory consumer rights are preserved. Mandatory consumer rights in your jurisdiction (including the EU Consumer Rights Directive, the UK Consumer Rights Act, the Australian Consumer Law, the New Zealand Consumer Guarantees Act, California's Automatic Renewal Law, and equivalent regimes) apply in addition to the Paddle Refund Policy.

2. How to request a refund

A refund may be requested by either of the following routes:

• Paddle (direct). Use the link in any Paddle receipt or invoice email, or visit paddle.net and select "Request refund". The request is decided by Paddle under the Paddle Refund Policy.
• AnyAccent support. Email support@anyaccent.com from the address registered to the account with "Refund" in the subject line. AnyAccent will respond within one business day and forward the request to Paddle with the relevant account context. Final decision and payment reversal rest with Paddle.

Contacting AnyAccent first is recommended where the request depends on facts about the account (a service defect, a billing question, an unrecognised charge) that Paddle cannot verify without us.

3. The 7-day free trial

Every new subscription begins with a 7-day free trial. Payment details are collected by Paddle at checkout so that the first invoice can be charged automatically when the trial ends. No charge is made during the trial.

• Cancellation during the trial is available from Settings → Manage subscription in the application, or from Paddle's customer portal. No charge is raised; no refund is required because nothing has been billed.
• At the end of day 7, if the subscription has not been cancelled, Paddle charges the first invoice automatically at the price for the plan and billing cycle selected at checkout.

4. Refunds after the first paid charge

Refunds on paid charges are processed by Paddle under the Paddle Refund Policy . In outline, and without restating the policy in full:

• Paddle operates a discretionary refund window (typically 14 days from the transaction date) during which a refund may be requested. Paddle reviews each request on its facts.
• Where local law confers a statutory right of withdrawal — for example 14 days in the EU/EEA, the United Kingdom, Switzerland, Turkey and Israel; 7 days in Canada, South Korea and Brazil; 5 days in Singapore — that right applies and is honoured by Paddle in addition to the discretionary window.
• For digital services delivered immediately, the statutory right of withdrawal may end on commencement of the service where the user has acknowledged this at checkout. Paddle collects that acknowledgement where local law requires it.
• Outside the applicable window, refunds are not available except where mandatory consumer law requires otherwise, or where a service defect on AnyAccent's side is established under §6.

AnyAccent does not issue payment and cannot override a Paddle refund decision. Where a request is routed through AnyAccent, AnyAccent submits it to Paddle promptly with the relevant account context.

5. Cancellation and renewals

Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the price for the plan in effect at the time of renewal. Paddle sends a renewal reminder by email before each annual renewal.

Cancellation is available at any time from Settings → Manage subscription in the application or from Paddle's customer portal (linked in every invoice email). Cancellation stops the next renewal and preserves access until the end of the paid period. Cancellation is not, in itself, a refund; where a refund of a prior charge is required, request it under §2.

6. Service defects on AnyAccent's side

Where the Service is materially defective on the AnyAccent side — for example an extended outage, the scoring engine returning incorrect values for a sustained period, or a regression that prevents use of a paid feature — email support@anyaccent.com with the dates affected. AnyAccent will document the defect and submit the request to Paddle, regardless of the standard refund window.

This does not extend to issues on the user side — microphone permissions, network conditions, browser extensions blocking the speech SDK, device incompatibility — for which AnyAccent will assist with diagnosis but does not accept refund liability.

7. Chargebacks

A chargeback (also called a "payment dispute") opened with your card issuer bypasses the routes in §2. Contacting support@anyaccent.com or Paddle first is strongly preferred: direct refunds are faster, do not incur dispute fees, and avoid the automated payment holds that chargebacks trigger.

Where a chargeback has been filed, the outcome is determined between Paddle and the card network in accordance with their rules. Paddle may request evidence from AnyAccent — invoice, usage history, the refund options offered — and AnyAccent will respond accordingly. The decision is not AnyAccent's to make.

Chargebacks filed without prior contact may result in suspension of the associated AnyAccent account, and future signups from the same payment method may be declined.

8. Statutory consumer rights

Nothing in this page reduces statutory consumer rights applicable in your jurisdiction. Where local law provides a more favourable remedy than the Paddle Refund Policy, that law applies. Where you believe local law entitles you to a refund not provided under Paddle's policy, write to support@anyaccent.com with the specifics; AnyAccent will raise the request with Paddle on that basis.

9. EU Model Withdrawal Form

Consumers in the EU, EEA, United Kingdom, Switzerland, Turkey, and Israel may exercise the statutory right of withdrawal referenced in §4 by any clear written statement; use of the standard form below is not required. The form is reproduced from Annex I, Part B of Directive 2011/83/EU for convenience.

10. Changes to this Refund Policy

This page may be updated to reflect changes to Paddle's policy, new payment methods, or changes in applicable law. The "Last updated" date at the top of this page reflects the current version. For material changes, active subscribers will be notified by email at least 14 days before the change takes effect. Changes do not apply retroactively to charges that occurred before the change took effect.

11. Contact

Refund and billing enquiries to AnyAccent should be sent to support@anyaccent.com with "Refund" or "Billing" in the subject line. AnyAccent aims to respond within one business day.

Matters concerning the payment transaction itself — statement queries, invoice questions, payment-method updates, tax-document requests, and processing of an approved refund — are handled by Paddle through the customer portal linked in every invoice email and at paddle.net . Paddle's Checkout Buyer Terms and Refund Policy govern the transaction itself.

Operator of the Service: Guimin Zhou.